Author: Joshua Kris - Page 12

May 18, 2025

Auto-Attendant vs IVR: Which One Does Your Business Really Need?

Auto-attendant and IVR both route calls automatically, but IVR understands speech and resolves issues without agents. Learn which one your business actually needs - and why most small businesses don’t need the fancy version.

May 8, 2025

Average Call Duration: How to Measure and Optimize Conversation Length in Call Centers

Average call duration measures how long customers talk with agents-excluding post-call work. Learn how to calculate it, why it varies by industry, and how to use it without hurting customer satisfaction.

May 7, 2025

Call Tagging and Dispositions in VoIP: How to Label and Track Call Outcomes for Better Results

Learn how call tagging in VoIP systems helps businesses label and track call outcomes to improve sales, support, and team performance. Includes setup tips, platform comparisons, and real-world results.

Apr 22, 2025

Transrating vs Transcoding in VoIP: Audio Quality and Complexity Explained

Transcoding changes VoIP audio codecs and degrades quality; transrating adjusts packet sizes to save bandwidth without quality loss. Learn when to use each and how to optimize your VoIP network.

Apr 20, 2025

Analog Devices on VoIP: Using ATAs vs Keeping Landline Circuits

Learn how Analog Telephone Adapters (ATAs) let you keep using old phones with modern VoIP, saving money while avoiding the pitfalls of landline shutdowns. Compare cost, reliability, fax support, and emergency services.