Author: Joshua Kris - Page 9

Aug 19, 2025

Agent Scripting in VoIP: How Guided Conversations and CTI Pop-Ups Boost Call Center Performance

Agent scripting in VoIP uses guided conversation flows and real-time CTI pop-ups to help call center agents respond faster and more effectively. Learn how dynamic scripts and CRM integration boost satisfaction and cut handle time.

Aug 16, 2025

VoIP and Salesforce Integration: Setup and Configuration Guide 2025

Learn how to set up VoIP and Salesforce integration to automate call logging, enable screen pops, and boost team productivity. Compare top solutions like Service Cloud Voice, Vonage, and Five9 with real setup steps and pitfalls to avoid.

Aug 14, 2025

NIST VoIP Security Best Practices: SP 800-58, 800-171, and 800-53 Explained

Learn how to secure VoIP systems using NIST SP 800-58, 800-171, and 800-53. Get practical steps for encryption, SBCs, authentication, and compliance with real-world examples.

Jul 30, 2025

How to Negotiate Volume Discounts and Commit Terms in VoIP for Maximum Savings

Learn how to negotiate VoIP volume discounts and commit terms to cut your phone bill by 20-40%. Discover tiered pricing, commitment lengths, hidden fees, and expert negotiation tactics for maximum savings.

Jul 26, 2025

VoIP for Schools (K-12): How Parent Hotlines and Classroom Paging Improve Safety and Communication

VoIP for K-12 schools transforms communication with smart parent hotlines and targeted classroom paging, improving safety, efficiency, and parent engagement. Learn how it works, what you need, and how to avoid common pitfalls.

Jul 22, 2025

How to Forecast Call Volume in VoIP: Seasonal Trends and Real-World Events

Learn how to forecast VoIP call volume using seasonal trends and real events. Discover the best methods, data requirements, and real-world examples to reduce costs and improve customer service.

Jul 17, 2025

Total Cost of Ownership: Cloud VoIP vs Premises-Based Systems

Cloud VoIP slashes five-year phone system costs by 50-75% compared to premises-based systems. Learn the real TCO breakdown-upfront fees, monthly costs, hidden expenses-and why most businesses should switch now.

Jul 15, 2025

Recording VoIP Calls: How to Set Up Compliance and Technical Configuration

Learn how to legally and technically set up VoIP call recording for compliance, quality control, and security. Avoid fines with proper consent, codecs, storage, and network settings.

Jul 13, 2025

Whiteboard and Co-Authoring in UC: Real-Time Document Collaboration

Real-time whiteboard and co-authoring features in UC platforms like Teams, Zoom, and Google Workspace eliminate task-switching, letting teams collaborate on documents and diagrams during meetings. Learn how each tool works-and which one fits your team.

Jul 1, 2025

Wireless VoIP Headsets: DECT vs Bluetooth - Which One Wins for Your Business?

DECT and Bluetooth VoIP headsets serve different needs. DECT offers superior range and reliability for office use, while Bluetooth gives flexibility for hybrid workers. Learn which one fits your team’s workflow.

Jun 29, 2025

Compliance in SMB VoIP: Call Recording, Consent, and Retention Rules for 2025

SMBs using VoIP must comply with strict federal and state laws on call recording, consent, and retention. Fines up to $10,000 per violation are common in 2025. Here's what you need to do now to avoid legal trouble.

Jun 28, 2025

MOS and PESQ for VoIP Codecs: How to Measure Real-World Call Quality

MOS and PESQ are the industry standards for measuring VoIP call quality. Learn how these metrics work, which codecs score best, and why real-world performance often differs from lab results.