Category: VoIP & Telephony - Page 4

Oct 2, 2025

ROI Case Studies for VoIP: Real Savings and Productivity Gains Businesses Are Seeing

Real VoIP case studies show businesses cutting phone bills by 50% or more and boosting productivity by 20%. See exactly how companies saved thousands and gained efficiency with VoIP-no fluff, just facts.

Sep 27, 2025

VoIP DSCP Markings: How EF and CS Classes Prioritize Voice Traffic for Clear Calls

Learn how EF (DSCP 46) and CS classes prioritize VoIP traffic to ensure clear, lag-free calls. Discover best practices, common mistakes, and why DSCP marking at the source is critical in 2025.

Sep 22, 2025

Call Tagging Taxonomy in VoIP: How to Standardize Call Reasons and Outcomes for Better Analytics

Standardizing call tagging in VoIP systems turns raw call data into actionable insights. Learn how to build a clear taxonomy for call reasons and outcomes to improve sales, support, and team performance.

Sep 13, 2025

SIP Paging Adapters and Horns: How to Set Up Overhead Paging with VoIP

Learn how SIP paging adapters connect VoIP systems to overhead horns for reliable public address announcements in schools, hospitals, and offices. Compare top models, avoid setup mistakes, and ensure emergency compliance.

Sep 8, 2025

Choppy or Robotic Audio: Root Causes and How to Fix It

Choppy or robotic audio during calls is usually caused by sample rate mismatches, aggressive noise reduction, outdated drivers, or system overload. Learn how to fix it with simple, proven steps that work in 2025.

Sep 4, 2025

Call Volume Problems: Fix Too Quiet or Too Loud Audio in Calls

Fix call volume problems that make audio too quiet or too loud. Learn why this happens on iPhones, Zoom, and Windows, and how to fix it with simple settings changes. No expensive gear needed.

Sep 2, 2025

Number Parking and Reservation in VoIP: How to Hold DIDs for Future Use

Learn how to hold onto your VoIP phone number using number parking - avoid losing your DID during provider changes, protect your brand, and save thousands in rebranding costs. Essential for small businesses and startups.

Aug 26, 2025

Codec Negotiation in VoIP: How Endpoints Agree on Audio Quality and Bandwidth

Codec negotiation determines whether your VoIP call connects and sounds clear. Learn how SIP and SDP let devices agree on audio codecs like G.711, G.729, and Opus - and why mismatches cause failed calls.

Aug 19, 2025

Agent Scripting in VoIP: How Guided Conversations and CTI Pop-Ups Boost Call Center Performance

Agent scripting in VoIP uses guided conversation flows and real-time CTI pop-ups to help call center agents respond faster and more effectively. Learn how dynamic scripts and CRM integration boost satisfaction and cut handle time.

Aug 17, 2025

Five9 vs Talkdesk: Which Cloud Contact Center Platform Is Right for Your Business?

Five9 and Talkdesk are top cloud contact center platforms. Five9 excels in AI analytics and enterprise scale, while Talkdesk offers faster setup, easier use, and better compliance for mid-market teams. Choose based on your size, budget, and needs.

Aug 16, 2025

VoIP and Salesforce Integration: Setup and Configuration Guide 2025

Learn how to set up VoIP and Salesforce integration to automate call logging, enable screen pops, and boost team productivity. Compare top solutions like Service Cloud Voice, Vonage, and Five9 with real setup steps and pitfalls to avoid.

Aug 5, 2025

Best VoIP Providers for Small Business in 2025

Discover the best VoIP providers for small businesses in 2025. Compare top systems like Nextiva, RingCentral, Dialpad, and Ooma based on cost, features, support, and scalability. Make the right choice for your team.