Author: Melissa Shannon - Page 4

Nov 9, 2025
Automatic Call Distribution (ACD): How to Route Calls to Agents Efficiently
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Automatic Call Distribution (ACD): How to Route Calls to Agents Efficiently

Learn how Automatic Call Distribution (ACD) routes calls to the right agents, reduces wait times, and boosts customer satisfaction. See real-world results, routing methods, and how AI is changing call centers in 2025.
Nov 9, 2025
Music on Hold Licensing for VoIP: Legal Requirements and Where to Get Licensed Audio
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Music on Hold Licensing for VoIP: Legal Requirements and Where to Get Licensed Audio

Learn the legal requirements for playing music on hold with VoIP systems. Avoid costly copyright lawsuits by understanding licensing rules and where to get compliant audio.
Nov 8, 2025
Zapier VoIP Recipes: Set Up Missed Call Alerts, Transcripts, and Google Sheets Automation
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Zapier VoIP Recipes: Set Up Missed Call Alerts, Transcripts, and Google Sheets Automation

Automate missed call alerts, voicemail transcripts, and call logging to Google Sheets using Zapier VoIP integrations. Save hours weekly and never lose a lead again.
Nov 8, 2025
SIP Intercoms and Door Phones: Best Hardware Options for VoIP Access Control
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SIP Intercoms and Door Phones: Best Hardware Options for VoIP Access Control

SIP intercoms replace outdated analog door systems with smart, network-based access control. Learn which hardware options work best for residential, commercial, and industrial use-and how to avoid common installation mistakes.
Nov 8, 2025
Cloud Peering and VoIP: Direct Connect vs Public Internet Paths
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Cloud Peering and VoIP: Direct Connect vs Public Internet Paths

Direct cloud connections like AWS Direct Connect and Azure ExpressRoute offer far superior VoIP performance than public internet paths-lower latency, near-zero packet loss, and guaranteed uptime. Learn when to use each and why businesses are switching.
Oct 15, 2025
Queue Callback in VoIP: Why Offering a Call Back Beats Keeping Customers on Hold
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Queue Callback in VoIP: Why Offering a Call Back Beats Keeping Customers on Hold

Queue callback in VoIP lets customers skip the hold and get a call back when an agent is free. It cuts abandonment rates by up to 25%, improves satisfaction, and gives agents full context before answering. Here's how it works and why every business should use it.
Oct 11, 2025
Desk Phone vs Softphone in UC: Choosing the Right Endpoint Mix
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Desk Phone vs Softphone in UC: Choosing the Right Endpoint Mix

Learn how to choose between desk phones and softphones in unified communications. Discover which works best for remote teams, call centers, and hybrid workplaces-and how to mix them for maximum efficiency.
Sep 22, 2025
Call Tagging Taxonomy in VoIP: How to Standardize Call Reasons and Outcomes for Better Analytics
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Call Tagging Taxonomy in VoIP: How to Standardize Call Reasons and Outcomes for Better Analytics

Standardizing call tagging in VoIP systems turns raw call data into actionable insights. Learn how to build a clear taxonomy for call reasons and outcomes to improve sales, support, and team performance.
Sep 8, 2025
Choppy or Robotic Audio: Root Causes and How to Fix It
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Choppy or Robotic Audio: Root Causes and How to Fix It

Choppy or robotic audio during calls is usually caused by sample rate mismatches, aggressive noise reduction, outdated drivers, or system overload. Learn how to fix it with simple, proven steps that work in 2025.
Aug 26, 2025
Codec Negotiation in VoIP: How Endpoints Agree on Audio Quality and Bandwidth
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Codec Negotiation in VoIP: How Endpoints Agree on Audio Quality and Bandwidth

Codec negotiation determines whether your VoIP call connects and sounds clear. Learn how SIP and SDP let devices agree on audio codecs like G.711, G.729, and Opus - and why mismatches cause failed calls.
Aug 17, 2025
Five9 vs Talkdesk: Which Cloud Contact Center Platform Is Right for Your Business?
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Five9 vs Talkdesk: Which Cloud Contact Center Platform Is Right for Your Business?

Five9 and Talkdesk are top cloud contact center platforms. Five9 excels in AI analytics and enterprise scale, while Talkdesk offers faster setup, easier use, and better compliance for mid-market teams. Choose based on your size, budget, and needs.
Aug 5, 2025
Best VoIP Providers for Small Business in 2025
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Best VoIP Providers for Small Business in 2025

Discover the best VoIP providers for small businesses in 2025. Compare top systems like Nextiva, RingCentral, Dialpad, and Ooma based on cost, features, support, and scalability. Make the right choice for your team.

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