Author: Joshua Kris - Page 6

Jul 22, 2025

How to Forecast Call Volume in VoIP: Seasonal Trends and Real-World Events

Learn how to forecast VoIP call volume using seasonal trends and real events. Discover the best methods, data requirements, and real-world examples to reduce costs and improve customer service.

Jul 17, 2025

Total Cost of Ownership: Cloud VoIP vs Premises-Based Systems

Cloud VoIP slashes five-year phone system costs by 50-75% compared to premises-based systems. Learn the real TCO breakdown-upfront fees, monthly costs, hidden expenses-and why most businesses should switch now.

Jul 15, 2025

Recording VoIP Calls: How to Set Up Compliance and Technical Configuration

Learn how to legally and technically set up VoIP call recording for compliance, quality control, and security. Avoid fines with proper consent, codecs, storage, and network settings.

Jul 13, 2025

Whiteboard and Co-Authoring in UC: Real-Time Document Collaboration

Real-time whiteboard and co-authoring features in UC platforms like Teams, Zoom, and Google Workspace eliminate task-switching, letting teams collaborate on documents and diagrams during meetings. Learn how each tool works-and which one fits your team.

Jul 1, 2025

Wireless VoIP Headsets: DECT vs Bluetooth - Which One Wins for Your Business?

DECT and Bluetooth VoIP headsets serve different needs. DECT offers superior range and reliability for office use, while Bluetooth gives flexibility for hybrid workers. Learn which one fits your team’s workflow.

Jun 29, 2025

Compliance in SMB VoIP: Call Recording, Consent, and Retention Rules for 2025

SMBs using VoIP must comply with strict federal and state laws on call recording, consent, and retention. Fines up to $10,000 per violation are common in 2025. Here's what you need to do now to avoid legal trouble.

Jun 28, 2025

MOS and PESQ for VoIP Codecs: How to Measure Real-World Call Quality

MOS and PESQ are the industry standards for measuring VoIP call quality. Learn how these metrics work, which codecs score best, and why real-world performance often differs from lab results.

Jun 6, 2025

Codec Packetization Interval: 10ms vs 20ms vs 30ms Audio Trade-offs in VoIP

Learn how 10ms, 20ms, and 30ms packetization intervals affect VoIP call quality, bandwidth, and latency. Discover which setting works best for your business and why 20ms remains the industry standard.

May 18, 2025

Auto-Attendant vs IVR: Which One Does Your Business Really Need?

Auto-attendant and IVR both route calls automatically, but IVR understands speech and resolves issues without agents. Learn which one your business actually needs - and why most small businesses don’t need the fancy version.

May 8, 2025

Average Call Duration: How to Measure and Optimize Conversation Length in Call Centers

Average call duration measures how long customers talk with agents-excluding post-call work. Learn how to calculate it, why it varies by industry, and how to use it without hurting customer satisfaction.

May 7, 2025

Call Tagging and Dispositions in VoIP: How to Label and Track Call Outcomes for Better Results

Learn how call tagging in VoIP systems helps businesses label and track call outcomes to improve sales, support, and team performance. Includes setup tips, platform comparisons, and real-world results.

Apr 22, 2025

Transrating vs Transcoding in VoIP: Audio Quality and Complexity Explained

Transcoding changes VoIP audio codecs and degrades quality; transrating adjusts packet sizes to save bandwidth without quality loss. Learn when to use each and how to optimize your VoIP network.