Category: VoIP & Telephony - Page 7

Sep 2, 2025

Number Parking and Reservation in VoIP: How to Hold DIDs for Future Use

Learn how to hold onto your VoIP phone number using number parking - avoid losing your DID during provider changes, protect your brand, and save thousands in rebranding costs. Essential for small businesses and startups.

Aug 26, 2025

Codec Negotiation in VoIP: How Endpoints Agree on Audio Quality and Bandwidth

Codec negotiation determines whether your VoIP call connects and sounds clear. Learn how SIP and SDP let devices agree on audio codecs like G.711, G.729, and Opus - and why mismatches cause failed calls.

Aug 19, 2025

Agent Scripting in VoIP: How Guided Conversations and CTI Pop-Ups Boost Call Center Performance

Agent scripting in VoIP uses guided conversation flows and real-time CTI pop-ups to help call center agents respond faster and more effectively. Learn how dynamic scripts and CRM integration boost satisfaction and cut handle time.

Aug 17, 2025

Five9 vs Talkdesk: Which Cloud Contact Center Platform Is Right for Your Business?

Five9 and Talkdesk are top cloud contact center platforms. Five9 excels in AI analytics and enterprise scale, while Talkdesk offers faster setup, easier use, and better compliance for mid-market teams. Choose based on your size, budget, and needs.

Aug 16, 2025

VoIP and Salesforce Integration: Setup and Configuration Guide 2025

Learn how to set up VoIP and Salesforce integration to automate call logging, enable screen pops, and boost team productivity. Compare top solutions like Service Cloud Voice, Vonage, and Five9 with real setup steps and pitfalls to avoid.

Aug 5, 2025

Best VoIP Providers for Small Business in 2025

Discover the best VoIP providers for small businesses in 2025. Compare top systems like Nextiva, RingCentral, Dialpad, and Ooma based on cost, features, support, and scalability. Make the right choice for your team.

Jul 26, 2025

VoIP for Schools (K-12): How Parent Hotlines and Classroom Paging Improve Safety and Communication

VoIP for K-12 schools transforms communication with smart parent hotlines and targeted classroom paging, improving safety, efficiency, and parent engagement. Learn how it works, what you need, and how to avoid common pitfalls.

Jul 22, 2025

How to Forecast Call Volume in VoIP: Seasonal Trends and Real-World Events

Learn how to forecast VoIP call volume using seasonal trends and real events. Discover the best methods, data requirements, and real-world examples to reduce costs and improve customer service.

Jul 15, 2025

Recording VoIP Calls: How to Set Up Compliance and Technical Configuration

Learn how to legally and technically set up VoIP call recording for compliance, quality control, and security. Avoid fines with proper consent, codecs, storage, and network settings.

Jul 1, 2025

Wireless VoIP Headsets: DECT vs Bluetooth - Which One Wins for Your Business?

DECT and Bluetooth VoIP headsets serve different needs. DECT offers superior range and reliability for office use, while Bluetooth gives flexibility for hybrid workers. Learn which one fits your team’s workflow.

Jun 29, 2025

Compliance in SMB VoIP: Call Recording, Consent, and Retention Rules for 2025

SMBs using VoIP must comply with strict federal and state laws on call recording, consent, and retention. Fines up to $10,000 per violation are common in 2025. Here's what you need to do now to avoid legal trouble.

Jun 28, 2025

MOS and PESQ for VoIP Codecs: How to Measure Real-World Call Quality

MOS and PESQ are the industry standards for measuring VoIP call quality. Learn how these metrics work, which codecs score best, and why real-world performance often differs from lab results.