Author: Joshua Kris - Page 17

Jun 29, 2025

Compliance in SMB VoIP: Call Recording, Consent, and Retention Rules for 2025

SMBs using VoIP must comply with strict federal and state laws on call recording, consent, and retention. Fines up to $10,000 per violation are common in 2025. Here's what you need to do now to avoid legal trouble.

Jun 28, 2025

MOS and PESQ for VoIP Codecs: How to Measure Real-World Call Quality

MOS and PESQ are the industry standards for measuring VoIP call quality. Learn how these metrics work, which codecs score best, and why real-world performance often differs from lab results.

Jun 6, 2025

Codec Packetization Interval: 10ms vs 20ms vs 30ms Audio Trade-offs in VoIP

Learn how 10ms, 20ms, and 30ms packetization intervals affect VoIP call quality, bandwidth, and latency. Discover which setting works best for your business and why 20ms remains the industry standard.

May 18, 2025

Auto-Attendant vs IVR: Which One Does Your Business Really Need?

Auto-attendant and IVR both route calls automatically, but IVR understands speech and resolves issues without agents. Learn which one your business actually needs - and why most small businesses don’t need the fancy version.

May 8, 2025

Average Call Duration: How to Measure and Optimize Conversation Length in Call Centers

Average call duration measures how long customers talk with agents-excluding post-call work. Learn how to calculate it, why it varies by industry, and how to use it without hurting customer satisfaction.

May 7, 2025

Call Tagging and Dispositions in VoIP: How to Label and Track Call Outcomes for Better Results

Learn how call tagging in VoIP systems helps businesses label and track call outcomes to improve sales, support, and team performance. Includes setup tips, platform comparisons, and real-world results.

Apr 22, 2025

Transrating vs Transcoding in VoIP: Audio Quality and Complexity Explained

Transcoding changes VoIP audio codecs and degrades quality; transrating adjusts packet sizes to save bandwidth without quality loss. Learn when to use each and how to optimize your VoIP network.

Apr 20, 2025

Analog Devices on VoIP: Using ATAs vs Keeping Landline Circuits

Learn how Analog Telephone Adapters (ATAs) let you keep using old phones with modern VoIP, saving money while avoiding the pitfalls of landline shutdowns. Compare cost, reliability, fax support, and emergency services.